Frequently Asked Questions

Here you'll find answers to your questions.

Placing Orders

How to become a customer of yours?

Cool that you're interested in this! It's easy: Just contact us via our support and we'll send you everything you need to know.

I am enthusiastic about the concept and would like to become a distributor. What requirements do I have to fulfill?

In general, we are looking for partners who have a strong network in the field of orthopedics, physiotherapy and sports. Above all, it is important to us that you are convinced of the concept and want to go the way together with us. If this is the case, we will arrange an individual appointment.

Are all of your foot orthoses active?

We distinguish between the active and passive impact approach. Both approaches are offered by us. We offer both a centered anatomical approach with the ANATOMY LINE and the active approach with our IMPULSE. The carbon insoles are intended for sports use and have supporting elements.

What scientific evidence is there on your insole concept?

In general, the study situation in the field of foot orthoses remains deficient. Nevertheless, there are studies that provide evidence of effects that we have observed in practice for decades. You can find more information about this on our homepage. If you have further questions and would like a more comprehensive literature list, please feel free to contact us.

How can I order?

Please download the order form first, fill it out with the desired products and upload it at the end of the order form.
We are currently working to enable 24/7 online ordering for your convenience. Payment options, such as credit card or PayPal, will be available.

How do I receive my invoice?

The invoice will be sent to you via email. Please check your spam folder if you do not receive it. If you still have not received the invoice, please send us a brief message. We will send the invoice via email when the goods are shipped.

How can I return?

Returns must be sent to Springer Aktiv with the provided address. We accept returns for products that were incorrectly delivered or have defects.
We are currently working on establishing logistics in the US to expedite delivery and minimize the need for returns.

How can I change /adjust /cancel my order?

Please contact customer service to cancel your order.

Claim - Is your item defective or damaged?

We apologize for any inconvenience caused. We would be glad to investigate your complaint. Please send informative photos to our Customer Service team and we will promptly address your complaint in a customer-oriented manner.

I ordered using the wrong email address /address

If you believe that you have placed an order under the wrong email address or account, please contact export@springer-berlin.de. We use the email address for both sending invoices and goods, so you will receive all necessary information thereafter.

My order hasn’t arrived.

Items from our warehouse are dispatched within one week and should typically arrive within approximately two weeks. Orders that need to be produced first will take 2-3 weeks before they can be dispatched. If you have not received your order after good 4 weeks, please contact export@springer-berlin.de.

Exchanges (if applicable)

We only replace items if they are defective or wrongly delivered. If you would like to exchange the item, please send us an email with a photo to export@springer-berlin.de. If the complaint is valid, we will replace the defective item at our expense as soon as possible.

Shipping, Returns and Warranty

How to become a customer of yours?

Cool that you're interested in this! It's easy: Just contact us via our support and we'll send you everything you need to know.

I am enthusiastic about the concept and would like to become a distributor. What requirements do I have to fulfill?

In general, we are looking for partners who have a strong network in the field of orthopedics, physiotherapy and sports. Above all, it is important to us that you are convinced of the concept and want to go the way together with us. If this is the case, we will arrange an individual appointment.

Are all of your foot orthoses active?

We distinguish between the active and passive impact approach. Both approaches are offered by us. We offer both a centered anatomical approach with the ANATOMY LINE and the active approach with our IMPULSE. The carbon insoles are intended for sports use and have supporting elements.

What scientific evidence is there on your insole concept?

In general, the study situation in the field of foot orthoses remains deficient. Nevertheless, there are studies that provide evidence of effects that we have observed in practice for decades. You can find more information about this on our homepage. If you have further questions and would like a more comprehensive literature list, please feel free to contact us.

Delivery Time and Costs

As soon as a package is shipped, you will receive a shipment notification by email. You can track your package at any time using the tracking number.

In the case of faulty deliveries, we will decide on a case-by-case basis whether faulty products need to be returned. In this case, we will act in the customer's best interest and either replace the goods as quickly as possible or refund the partial amount to you.
Credits for returns will only be issued to the original purchaser. Springer recommends that you ship your return via UPS. Springer is not responsible for returned packages that are lost by a delivery service.


Freight Forwarding orders will be cancelled.

Springer USA does not ship to any address outside the United States, this includes to any freight-forwarding service, where the product will be eventually shipped out of the country. If you would like to order outside of the US, please contact us via email.

Payment

You will receive the invoice by email. If you have not received the invoice, please check your spam folder. If you still have not received it, please send us a brief message. The invoice will be sent via email when the goods are shipped.
You can pay your invoice by bank transfer.
We are currently working on making it possible to order online 24/7. Here you will be able to pay by credit card or PayPal, among others.



How to become a customer of yours?

Cool that you're interested in this! It's easy: Just contact us via our support and we'll send you everything you need to know.

I am enthusiastic about the concept and would like to become a distributor. What requirements do I have to fulfill?

In general, we are looking for partners who have a strong network in the field of orthopedics, physiotherapy and sports. Above all, it is important to us that you are convinced of the concept and want to go the way together with us. If this is the case, we will arrange an individual appointment.

Are all of your foot orthoses active?

We distinguish between the active and passive impact approach. Both approaches are offered by us. We offer both a centered anatomical approach with the ANATOMY LINE and the active approach with our IMPULSE. The carbon insoles are intended for sports use and have supporting elements.

What scientific evidence is there on your insole concept?

In general, the study situation in the field of foot orthoses remains deficient. Nevertheless, there are studies that provide evidence of effects that we have observed in practice for decades. You can find more information about this on our homepage. If you have further questions and would like a more comprehensive literature list, please feel free to contact us.

Topic-related Questions

How to become a customer of yours?

Cool that you're interested in this! It's easy: Just contact us via our support and we'll send you everything you need to know.

I am enthusiastic about the concept and would like to become a distributor. What requirements do I have to fulfill?

In general, we are looking for partners who have a strong network in the field of orthopedics, physiotherapy and sports. Above all, it is important to us that you are convinced of the concept and want to go the way together with us. If this is the case, we will arrange an individual appointment.

Are all of your foot orthoses active?

We distinguish between the active and passive impact approach. Both approaches are offered by us. We offer both a centered anatomical approach with the ANATOMY LINE and the active approach with our IMPULSE. The carbon insoles are intended for sports use and have supporting elements.

What scientific evidence is there on your insole concept?

In general, the study situation in the field of foot orthoses remains deficient. Nevertheless, there are studies that provide evidence of effects that we have observed in practice for decades. You can find more information about this on our homepage. If you have further questions and would like a more comprehensive literature list, please feel free to contact us.

Are all of your foot orthotics active?

We distinguish between the active and passive impact approach. Both approaches are offered by us. We offer both a centered anatomical approach with the ANATOMY LINE and the active approach with our IMPULSE. The carbon foot orthotics are intended for sports use and have supporting elements.

I am enthusiastic about the concept and would like to become a distributor. What requirements do I have to fulfill?

In general, we are looking for partners who have a strong network in the field of orthopedics, physiotherapy and sports. Above all, it is important to us that you are convinced of the concept and want to go the way together with us. If this is the case, we will arrange an individual appointment.

How to become a customer of yours?

Cool that you're interested in this! It's easy: Just contact us via our support and we'll send you everything you need to know. If you have no questions, you can use our order process to get our foot orthotics for your treatment.

Newsletter

Do you wish to be regularly informed about top offers?
Then become part of the Springer community and register for our newsletter! On our homepage you must only enter your email address and click on the "Subscribe" button. You will receive a short confirmation by email.

Your Benefits:
- Exclusive offers
- Discount promotions
- Product news
- Case studies / Research information
- About our services


Sign-up

Your question was not answered?

Our team are standing by to help answer any question you have. Please send us an email to export@springer.de or call at +1 888 415 3895.

Get in touch
crossmenuchevron-downquestion-circle
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram